Privacy Policy Innatogel – User Data Protection Platform

Innatogel collects various types of personal data to ensure our services run smoothly, securely, and in line with each user's needs. Data is collected through three main channels: information you provide directly, data collected automatically as you use the platform, and information from legitimate third-party sources.

Data you provide directly includes:

• Full name, date of birth, and gender upon account registration.
• Active email address and reachable phone number.
• Official identity document (national ID, driver's license, or passport) for account verification (KYC).
• Bank account or digital wallet information registered for financial transaction purposes.
• History of communications with the customer support team, including chat logs and support tickets.

Data automatically collected while using the platform:

• IP address, device type, operating system, and browser type used.
• Login session data including access time, session duration, and approximate geographic location.
• History of gaming activity, including bets placed, games played, and game results.
• Platform navigation data such as pages visited, links clicked, and features used.

Every piece of data collected by innatogel has a specific and accountable purpose. We do not use data for purposes unrelated to the services you use.

The data you provide to Innatogel is also used to ensure the platform meets its legal obligations, including Anti-Money Laundering (AML) compliance, counter-terrorism financing, and adherence to international gambling regulations.

Innatogel processes your personal data on clear and lawful legal grounds. Our data processing is carried out based on one or more of the following legal bases:

• Contract performance: Data is processed as necessary to provide the services you requested when registering and using Innatogel.
• Explicit consent: For certain purposes such as marketing communications, we only process data after obtaining your explicit consent.
• Legal obligation: Some data processing is required by applicable regulations, including KYC/AML requirements and tax reporting obligations.
• Legitimate interest: Data is processed in the interest of platform security, fraud prevention, and service improvement, in ways that do not conflict with your interests.

Innatogel does not sell, rent, or trade your personal data to third parties for their commercial benefit. Data is only shared with specific parties under limited circumstances and for clearly defined purposes.

• Payment service providers: Payment gateways and banks require the necessary information to process financial transactions you initiate.
• Game providers: Game providers may receive minimal technical data necessary to load and run games on the innatogel platform.
• Legal authority: innatogel is required to share data when ordered by a court, regulatory authority, or competent law enforcement agency.
• Analytics services: Anonymous or pseudonymous data may be shared with analytics providers to help improve platform quality.

Innatogel invests significant resources to ensure your personal data is protected against unauthorized access, leaks, alteration, or destruction. The security measures we implement cover technical, administrative, and physical aspects.

• 256-bit SSL/TLS encryption for all data transmitted between your device and Innatogel servers.
• AES-256 standard encryption at rest for all sensitive information stored in our database.
• Automated 24/7 intrusion detection and security threat monitoring system.
• Role-based access control policy ensuring employees can only access data relevant to their responsibilities.
• Regular security audits conducted by internal teams and independent third parties to identify and address security vulnerabilities.
• Documented incident response procedures to address potential data breaches as quickly as possible.

Innatogel uses cookies and similar technologies to enhance your experience on the platform. Cookies are small files stored on your device that help our systems recognize your preferences and active session.

• Essential cookies: Required for core platform functions such as session authentication and account security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Stores your personal preferences such as language, display theme, and notification settings so you don't need to reconfigure them each time you log in.
• Analytics cookies: Helps us understand how users interact with the platform so we can continuously improve our service quality.
• Security cookies: Used to detect suspicious activity, prevent fraud, and ensure every session runs securely.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use key features of the innatogel platform.

Innatogel retains your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law, whichever is longer.

• Active account data is retained for the duration the account remains active and for at least 5 years after account closure for legal compliance purposes.
• Financial transaction records are stored for a minimum of 7 years in accordance with applicable international financial regulations.
• Communication logs with customer support are retained for 3 years for reference and dispute resolution purposes.
• Anonymous analytics data may be retained indefinitely as it contains no personally identifiable information.

As an innatogel user, you have a number of protected rights regarding your personal data. innatogel is committed to fully and promptly facilitating the exercise of these rights.

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You may request deletion of your personal data under certain conditions, such as when the data is no longer needed for its original purpose of collection.
• Right to Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service.
• Right to Object: You may object to data processing for direct marketing purposes at any time.
• Right to Withdraw Consent: For processing based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To submit a request regarding the rights above, contact the innatogel support team via live chat available 24/7 on the platform. We will respond within a maximum of 30 calendar days from receipt of your request.

As innatogel is a platform operating in a global digital environment, some of your personal data may be transferred, stored, or processed on servers located outside your country of residence.

All cross-border data transfers are carried out with adequate protection guarantees, including: the use of internationally recognized standard contractual clauses, ensuring the destination country has an adequate level of data protection, and applying additional technical safeguards where necessary.

Innatogel may update this Privacy Policy from time to time to reflect changes in business practices, applicable regulations, or technologies used. Any updates will be published on this page with a clear effective date.

For material and significant changes, innatogel will notify users via a notification on the account dashboard or via the registered email address at least 14 days before the changes take effect.

By continuing to use the Innatogel platform after updates are published, you are considered to have read and accepted the revised terms. If you disagree with the changes, you may close your account before the effective date.